CORONAVIRUS NOTICE #3

In addition, we held a virtual meeting with all employees to take stock of this day, which was different from the others, to say the least.

The remote communication channels between members of our teams and throughout the company have all been tested and are solidly in place.

As of tomorrow, all PEAK employees will be working remotely, which will not only protect them, but fullfill our civic duty and ensure the continuity of PEAK's operations no matter what happens.

In closing, I would like to ask you to carefully read the information we have prepared for you, which can be found below.

Erika Fernandez
Interim Chief Operating Officer and Vice-President, Finance and Control

INSTRUCTIONS AND IMPORTANT INFORMATION

ARTICLE FOR YOUR CLIENTS ON THE PUBLIC SITE

We would like to inform you that an article for clients has been added to the News section of PEAK’s public website.

Read the article

TELEPHONE LINES

Our telephone lines remain functional. All calls will be directed to the telephone directory. Please contact our Advisor Services first.

ADVISOR SUPPORT

Please contact the Advisor support teams by the following means.

Service for PEAK UniK Advisors

• As usual, please send your requests by email to [email protected] or [email protected]
• For any emergency:
  • Montreal: 1-877-844-4481, option 1
  • Weyburn: 1-888-506-7325
  • As usual, you can leave a detailed voice message and a member of the PEAK UniK team will contact you

Advisor Services & Market Trading—PEAK Securities

• Telephone orders: 1-877-844-4481 option 3
• Email: [email protected]

MANUAL TRANSACTION DEADLINES

Manual transactions (Montreal)

• 12 pm (ET)
• Fax: 514-844-0994 or 1 877-900-0994
• Email: [email protected]

Manual transactions (Weyburn)

• 12 pm (CT)
• Fax: 306-842-1205
• Email: [email protected]

PRE-AUTHORIZED DEBIT AND SYSTEMATIC WITHDRAWAL PROGRAM

Please note that pre-authorized debit and systematic withdrawal schedules for self-directed registered and non-registered accounts will all be processed on time.

However, they will not be scheduled the same day they are received by our teams.

CLIENT PAYMENTS

In the current context, we will proceed by bank deposits (EFT) in order to avoid as much as possible cheques for withdrawals from client accounts. If necessary, you can contact Advisor Services.

CLIENT CHEQUES

All personal cheques that may be received by mail will be converted to a One-time PAC (OTP). Please advise your clients accordingly. This means that the client will not have their cheque cashed, but rather a PEAK bank withdrawal for the amount they have authorized.

Once again, we remind you that mailings should be exceptional and that it is preferable to use the electronic solutions offered.

CASH TRANSFERS

We strongly encourage you to give preference to transfer in kinds.

If the transfer is requested in cash, we will make arrangements with the institution in question to check the possibilities of making a direct bank transfer.

PURCHASE OF GICs OR SAVINGS BONDS

We are currently taking the appropriate steps to request cooperation from our partners to settle guaranteed investment payments by bank transfer in lieu of regular cheques.

We make every effort to minimize the administrative delays that could be caused by a payment by cheque.

In addition, it may be difficult to guarantee the daily rate.

The operations team would like to thank you for your cooperation. Together, we will get through the current situation and serve our clients well.

CORONAVIRUS SUMMARY PAGE

In order to consolidate all PEAK information regarding the Coronavirus, we have created a temporary Web page where we are putting links to all past communications and information sent to you on this topic.

We invite you to bookmark this address.

COVID-19