TO ALL PEAK ADVISORS

APRIL 4, 2020

CORONAVIRUS NOTICE #17

MESSAGE FROM ROBERT FRANCES 

Dear advisors,

Today we end our third week of work from home. All 138 employees have now been operating their PEAK home office for 21 days, along with all that this entails. I continue to be incredibly proud of all that they do every day.

This past week has brought some sad developments in the COVID-19 pandemic. The pandemic broke the 1,000,000 infections count, and over 50,000 people have died from this horrible virus. Our Canadian government announced over 80 billion dollars in aid programs.

The effect of the pandemic is not only economic. We all know friends, family or clients who are impacted one way or another. This week, we learned that many PEAK clients are infected. We also had clients, a husband and wife, pass away in Ontario, as reported by one of our fellow advisors. Our sympathies go out to their families.

Throughout this crisis, we continue to console ourselves through our mission. We continue to do our share to help people improve their quality of life even under the circumstances. We continue to be an essential service and a source of hope.

At PEAK, we carry on and our traditions keep us grounded. Our employees held online events, birthday celebrations, and even a retirement. We shared this story as well as some pictures on Thursday daily communication. Hopefully this brought a smile to your day.

We also shared with you some tips on cybersecurity and we have suggested articles to help you set up a teleworking structure.

Working from a remote workplace has its challenges, especially when it’s at home with others living with us. However, I would like to remind everyone that confidentiality is an essential priority at PEAK. This requirement applies to advisors as well. I invite you to take a look at some documentation below regarding confidentiality.

On a different note, I wish to share with you a study published in Wealth Professional. According to a Kantar study, 75% of Canadians expect their finances to deteriorate due to the impacts of the pandemic. This is almost as many as the number of Canadians concerned about their health and that of their families because of COVID-19 (80%).The article is insightful, with economic data and forecasts of unemployment. You can find the link to the full article further in this communication.

It is obvious that the pandemic and its negative economic consequences will put enormous pressure on workers and businesses. This is where your role as financial advisors becomes so important and crucial. As an independent financial advisor, you have critical and essential responsibilities in this crisis: to reassure our clients, to guide them to make wise choices and, above all, to convince them not to make emotional decisions.

We are living by PEAK’s mission: making the world a better place by helping Canadians achieve financial peace and prosperity. Thank you for being the front line carriers of our mission.

 

I wish you all a safe weekend.

 

Warm regards,

Robert Frances
President and CEO

MOST CANADIANS EXPECT THEIR FINANCES TO WORSEN FROM COVID-19

 

RESPECT OF CONFIDENTIALITY

PEAK and its advisors must process personal client information in accordance with the requirements of the law on the protection of personal information.

In this particular period when we are reviewing our ways of operating, we would like to remind you of the importance that client information remains strictly confidential and cannot be transmitted to a third party without the express consent of the customer.

You have an obligation to take the necessary security measures to ensure the protection of personal information collected, used, communicated, stored or destroyed.

SOME POINTS TO CONSIDER

  • Client files (digital or paper) must be saved in a secure place to which only you (or the persons with authorized access to your files by having signed a confidentiality agreement with PEAK) have access.
  • Protection software related to the access of data must be installed on your computer.
  • For electronic document transmission, be sure to use the PEAK Vault for customers who have signed up for electronic document transmission.
  • All destruction of documents must be carried out in a secure manner (shredder and/or specialized company). It is prohibited to discard documents containing personal information in the trash or recycling.
  • It is important to adopt a "Clean desk policy", which means no document should be left in view of a third party.

REGULATION

 
 
 
 

PEAK ORDER PLATFORM

TEMPORARY SUSPENSION OF ORDERS

We wish to advise you that, given the context of COVID-19, we have temporarily suspended orders for PEAK material through the platform available on the PEAKAdvisor portal.

Therefore, it will be temporarily impossible for you to order items such as PEAK portfolios, flyers, stickers with PEAK’s logo for your offices, or to renew your stock of business cards.

Thank you for your understanding.

CORONAVIRUS SUMMARY PAGE

In order to consolidate all PEAK information regarding the Coronavirus, we have created a temporary Web page.

COVID-19 page

Head Office (Montreal)

1-877-844-4481 - option 1
[email protected]

Regional Office (Weyburn)

1-888-506-7325
[email protected]