Whether it is the closure of the borders with the United States, losses in the stock market, the fall of the Canadian dollar or major investments by the Canadian and American governments to stimulate the economy, we are here to remind you that during these unsettling circumstances, PEAK is committed to provide you its service with the same level of efficiency.
Our employees have relocated to their homes, they are pursuing their daily activities as well as can be expected under the current circumstances, and we are very pleased with the results.
We have even started a cross-departmental team, where time and resources are allocated to the busiest areas. This form of mutual help exemplifies the team spirit that is very much appreciated in times like these.
Communication is key when managing a crisis. Hence, we will keep updating you on an ongoing basis.
In fact, our reports indicate that a very high percentage of advisors open the newsletter we send every day. This is excellent news as it constitutes an effective communication tool to ensure we are all on the same page.
In an effort to supply additional tools for you to reach out, we launched yesterday the “PEAK Advisor Forum” pilot project, that Robert referred to in the past. We hope to offer it to all advisors in the coming week.
In addition, we are working on a short survey for advisors, in order to know a little more about your reality and your issues.
Erika Fernandez
Interim Chief Operating Officer and Vice-President, Finance and Control
